HWK Upgrade Client FAQ

General notes:

- It is better not to use Win98 to upgrade HWK module. Please use Win2k/XP only because Upgrade client was developed for these OS'es
- Old UFS and HWK software versions will not work after HWK module, new software versions will also not work with not updated HWK module
- Please disable all antivirus and firewall softwares before upgrade
- Before running upgrade client it is recommended to set screen resolution to not less than 1024x768 and font size to Normal
- NEVER publish your UFS and HWK serial numbers on forum
- Please pay attention to the message, that is shown by software at the end of upgrade procedure. If it is - "Update successful, use Client again to authorize HWK", you should run upgrade client again to authorize your HWK module (actually - repeat operation).


Error messages:
1. HWK SD REPAIR ERROR: xxxxx
HWK upgrade error. This error occures when HWK was affected by third-party tools before upgrade or your HWK is a clone. Please don't contact anyone, it's your own stupid fault.

2. Your account is suspended. Please contact your reseller!
Your account is blocked by administrator. Please contact your resellerYou need to provide your reseller at least the following information:
- The date and invoice number of your HWK purchase
- Full log given to you by upgrade client

3. No more upgrade logs.
HWK module with this serial number was already upgraded. If you already upgraded your HWK, you need not to upgrade it again until directed. If you haven't tried to upgrade it yet, get this error on upgrade and cannot run latest software versions, please contact your reseller
You need to provide your reseller at least the following information:
- The date and invoice number of your HWK purchase
- Full log given to you by upgrade client

4. Server is going to shutdown. Please try update in 20 minutes.
Server is being stopped by administrator. Please try upgrade process again in 20 mins.

5. Account for this HWK module does not exist on server. Please contact your reseller!
Account for HWK number with this serial does not exist on server. Please contact your reseller.
You need to provide your reseller at least the following information:
- The date and invoice number of your HWK purchase
- Full log given to you by upgrade client

6. Authorization failed! Are you using the latest HWK Upgrade client software version?
Server authorization error. Please ensure you are using the latest UFS suite and upgrade client software versions

7. Your account was closed by the server administrator. Please contact your reseller!
Your account on server was closed by administrator. Please contact your reseller
You need to provide your reseller at least the following information:
- The date and invoice number of your HWK purchase
- Full log given to you by upgrade client


8. Error: Your update client version is expired! Please download new client from the support area and start the upgrade again.
Download new upgrade client from support area and try upgrading your HWK module with it.

9. Error upgrading applets: HWK UPDATE ERROR: xxxxxx
Hardware problem occured during upgrade process. Please contact your reseller.
You need to provide your reseller at least the following information:
- The date and invoice number of your HWK purchase
- Full log given to you by upgrade client


10. Error connecting to ufs: hwk login error: xxxx
Error establishing data transmission channel with HWK module. Please ensure your module is present and is correctly installed. If you are unable to solve the problem by yourself - please contact your reseller
You need to provide your reseller at least the following information:
- The date and invoice number of your HWK purchase
- Full log given to you by upgrade client

11. Authentication stage error: Server reported error:Not translated!
Please select English language om the software's welcome page and retry upgrade process. Now error message will be shown correctly

12. Connection to server failed: Socket Error # 10060
Connection to server failed: Socket Error # 10061
Connection refused.
Please disable or uninstall all installed antivirus and firewall software and retry upgrade operation. If the error persists, please ensure, that your internet provider is not using firewall also


13. Authentication stage error: Socket Error # 10053
Software caused connection abort.
General TCP/IP failture occured. Please disconnect from internet (having your modem switched off for example), wait for 5-7 minutes and connect to internet again and retry upgrade process.

14. Authentication stage error: Socket Error # 10054
Connection reset by peer.
TCP/IP connection to server from your PC is unstable. Please try to connect to internet via different internet provider. If you have no such possibility, please try to perform upgrade process several times until you get positive result.

15. Connection Closed Gracefully.
Connection to server was suddenly terminated. Please retry upgrade process a bit later or try to connect to the internet via another internet provider and retry the upgrade.


16. Authentication stage error: Error: Server returned unrecognized reply.
You are using an old version of the update client, please install the latest HWK Suite and use the update client from that version.[/COLOR]